What is the process for booking online?
Click on “get quote” and enter the information on your event. After you input put your date and time, you will see availability. If the product is available for the date and time that you input, it will be available to add to your quote. After submitting your quote we will email you with the price (usually within 6 business hours). Submitting a quote request does not reserve the unit or commit you. If you want to book the unit you can call to “book” after receiving the quote. We will send the contract by email to sign and pay the deposit. If we need to ask clarifying questions we will call or email. Our goal is to respond by email within 6 business hours of receiving the request.
Is there a delivery charge?
Our prices cover a distance of up to 10 miles. There is a delivery charge for deliveries outside of a 10 mile radius. Once you submit your quote we will automatically determine if there is a delivery charge and add it to the quote. Deliveries fees may be adjusted based on delivery schedule or tolls. This would be done before you signed and booked.
Is there a deposit requirement?
We require a $50 deposit for all residential reservations. For large orders or commercial customers we charge a percentage of the total order price. The remaining balance is due the day before delivery.
What happens if there is inclement weather?
Generally, we deliver if we can get deliveries done while protecting our equipment and employees. We closely monitor the weather leading up to the event. The forecast can change often so we do not focus on the weather until the day before the event. If there is a 50% or more chance of rain on the date of your event, we reserve the right to cancel your reservation. If that happens then we refund your deposit and other payments that you have made. If you would like to reschedule you have the option to apply your payment, towards a future event pending our availability. Within 24 hours of your delivery time, if the forecast is 50% or more chance of rain you can cancel your reservation and receive a refund. You must notify us before accepting delivery. We do not offer any full or partial refunds once we have arrived with delivery, regardless of the amount of time it rains. If rain causes delays for the day, it could impact the start time of your event. We stay in contact with you to make sure there is no controllable impact to your event. If you to choose to get a refund instead of credit, there is a 5% fee deducted from the refund. (Example a $50 deposit would be a $47.50 refund if you cancel for any reason. The credit card processing company does not refund fees
What is your cancellation policy?
If your event is cancelled more than 21 days before your event, your deposit is refundable. If you cancel within 21 days of your event then your deposit will not be refunded. (Not including day of cancellations due to weather). Rescheduling/changing dates is considered a cancellation and will incur a $50 change fee. Any refunds will be subject to a 5% fee because credit card companies do not refund processing fees.
Do your prices include delivery and setup?
Yes our prices include setup, delivery and pickup of bounce houses and games.
How often do you clean your units?
We clean our units after every use. We have a reputation for having the cleanest bounce houses and slides in the business.
Do I need to rent a generator?
Typically you do not need to rent a generator for residential events. You simply need a power socket within 50 feet of the inflatable. If you are having your event at a park or clubhouse, please check to make sure that you have access to power within 50 feet of the bounce house. Typically you will need to rent a generator if your event is at a park or HOA common area.
Does an employee stay with the bounce house?
No. You are responsible for monitoring all equipment and ensuring all safety rules are followed.
What time will you deliver the bounce house/party package?
The delivery and pickup times may vary but you will always have your bounce house setup before your start time. Setup time is not a part of your rental. You could have the bounce house delivered as early as 8:00 AM and may be asked to keep the unit overnight if you have a later end time to your event. If we deliver the unit early or pickup after your end time you are not charged for the additional time. When available we offer overnight pickup for $25.
